FAQ

Do you have some Questions?

We have collected some of the most frequently asked questions from our hikers.

Tour Information

The membership fee is included in the listed prices of our excursions, tours, and activities.

Our excursions are designed to a wide range of physical fitness and ages. However, please let us know in advance, at the time of booking if you: Have mobility disability or have reduced mobility, or cardiovascular and/or respiratory system issues.

The maximum altitude reached during our excursion on Etna is of about 2000 – 3000 metres (6560 feet) above sea level.

The recommended type of clothing for an excursion on Etna depend on the season on the weather conditions.

You will have to bear in mind that you will reach an altitude of about 2000 metres.

We therefore, advice a layered clothing with confortable and solid shoes suitable for at least light trekking so as to prevent sand and small stones from getting inside.

However, in every single tour, you will find information on the recommended clothing in the information box.

Our tours are carried out in stages and normally do not include long walks and/or trekking activities (with the exception of Etna Trekking or customised excursions) Our guides will drive you on board of a vehicle from one stage of the tour to the next one. At each stage you will step out of the vehicle, have the short guided excursion in the program and then, at the end, you will step back into the vehicle to be driven to the next stage of the tour .

The Special Etna Eruption Tour is being carried out when Etna is in a steady eruptive phase; that is, when some phenomena are occuring such as constant lava flow and few explosive phenomena. During such times Excursions in Sicily organises and operates Special Etna-Eruption Tours. You will always be able to find out when the Special Etna-Eruption Tour is being carried out by checking out regularly the updates on our homepage or by following us on Facebook.

Pick up and Drop Off from the meeting point will be provided by email or short message phone to the customer the day before the tour.

Pick ups and drop off service are not included in the cost if the accommodation facility is located in one of these municipalities: Catania airport, Pedara, Zafferana Etnea, Nicolosi, Trecastagni, San Giovanni la Punta, Misterbianco, Acireale, Acitrezza, Acicastello . If you are outside the highlighted areas , please do not hesitate to contact us. We will try to offer you the best and most suitable solution for a pick-up and drop-off service at your location and with a small fuel surcharge we can guarantee the pick up / drop off.

Pick ups and drop offservices within taormina districts costs € 100 to be divided by the number of passengers and the crew taken in the following locations: Taormina, Giardini Naxos, Letojanni . If you are outside the highlighted areas , please do not hesitate to contact us. We will try to offer you the best and most suitable solution for a pick-ups and drop-offs service at your location and with a small fuel surcharge we can guarantee the pick up / drop off

In case of personal issues related to food allergies and/or intolerances , please inform us about your requirements at the time of booking. We will notify the restaurant manager so that you may enjoy a lovely meal according to your requirements

Last minute discounts are reserved only for direct bookings made from our website or by telephone.

payments

We’re always working to get your orders on their way to you as quickly as we can. Most orders will be dispatched within 2-4 business days, though there may be some delays around sales and peak periods. You’ll get a notification when your order has started its journey.
We’re always working to get your orders on their way to you as quickly as we can. Most orders will be dispatched within 2-4 business days, though there may be some delays around sales and peak periods. You’ll get a notification when your order has started its journey.
We’re always working to get your orders on their way to you as quickly as we can. Most orders will be dispatched within 2-4 business days, though there may be some delays around sales and peak periods. You’ll get a notification when your order has started its journey.
We’re always working to get your orders on their way to you as quickly as we can. Most orders will be dispatched within 2-4 business days, though there may be some delays around sales and peak periods. You’ll get a notification when your order has started its journey.
We’re always working to get your orders on their way to you as quickly as we can. Most orders will be dispatched within 2-4 business days, though there may be some delays around sales and peak periods. You’ll get a notification when your order has started its journey.
We’re always working to get your orders on their way to you as quickly as we can. Most orders will be dispatched within 2-4 business days, though there may be some delays around sales and peak periods. You’ll get a notification when your order has started its journey.
We’re always working to get your orders on their way to you as quickly as we can. Most orders will be dispatched within 2-4 business days, though there may be some delays around sales and peak periods. You’ll get a notification when your order has started its journey.
We’re always working to get your orders on their way to you as quickly as we can. Most orders will be dispatched within 2-4 business days, though there may be some delays around sales and peak periods. You’ll get a notification when your order has started its journey.
We’re always working to get your orders on their way to you as quickly as we can. Most orders will be dispatched within 2-4 business days, though there may be some delays around sales and peak periods. You’ll get a notification when your order has started its journey.
We’re always working to get your orders on their way to you as quickly as we can. Most orders will be dispatched within 2-4 business days, though there may be some delays around sales and peak periods. You’ll get a notification when your order has started its journey.
We’re always working to get your orders on their way to you as quickly as we can. Most orders will be dispatched within 2-4 business days, though there may be some delays around sales and peak periods. You’ll get a notification when your order has started its journey.
We’re always working to get your orders on their way to you as quickly as we can. Most orders will be dispatched within 2-4 business days, though there may be some delays around sales and peak periods. You’ll get a notification when your order has started its journey.

warranty

We’re always working to get your orders on their way to you as quickly as we can. Most orders will be dispatched within 2-4 business days, though there may be some delays around sales and peak periods. You’ll get a notification when your order has started its journey.
We’re always working to get your orders on their way to you as quickly as we can. Most orders will be dispatched within 2-4 business days, though there may be some delays around sales and peak periods. You’ll get a notification when your order has started its journey.
We’re always working to get your orders on their way to you as quickly as we can. Most orders will be dispatched within 2-4 business days, though there may be some delays around sales and peak periods. You’ll get a notification when your order has started its journey.
We’re always working to get your orders on their way to you as quickly as we can. Most orders will be dispatched within 2-4 business days, though there may be some delays around sales and peak periods. You’ll get a notification when your order has started its journey.
We’re always working to get your orders on their way to you as quickly as we can. Most orders will be dispatched within 2-4 business days, though there may be some delays around sales and peak periods. You’ll get a notification when your order has started its journey.
We’re always working to get your orders on their way to you as quickly as we can. Most orders will be dispatched within 2-4 business days, though there may be some delays around sales and peak periods. You’ll get a notification when your order has started its journey.
We’re always working to get your orders on their way to you as quickly as we can. Most orders will be dispatched within 2-4 business days, though there may be some delays around sales and peak periods. You’ll get a notification when your order has started its journey.
We’re always working to get your orders on their way to you as quickly as we can. Most orders will be dispatched within 2-4 business days, though there may be some delays around sales and peak periods. You’ll get a notification when your order has started its journey.
We’re always working to get your orders on their way to you as quickly as we can. Most orders will be dispatched within 2-4 business days, though there may be some delays around sales and peak periods. You’ll get a notification when your order has started its journey.
We’re always working to get your orders on their way to you as quickly as we can. Most orders will be dispatched within 2-4 business days, though there may be some delays around sales and peak periods. You’ll get a notification when your order has started its journey.
We’re always working to get your orders on their way to you as quickly as we can. Most orders will be dispatched within 2-4 business days, though there may be some delays around sales and peak periods. You’ll get a notification when your order has started its journey.
We’re always working to get your orders on their way to you as quickly as we can. Most orders will be dispatched within 2-4 business days, though there may be some delays around sales and peak periods. You’ll get a notification when your order has started its journey.

Can’t find what you are looking for?